We are thrilled to add ABB to our portfolio of partners! Our partnership with ABB further enhances our ability to work closer with our customers to deliver smart building systems that are easy to integrate and tailor to their diverse needs. With Cylon being a part of the ABB portfolio, it adds decades of experience in open protocol, user-friendly BMS systems.

We launched our new website that transforms how clients experience our brand. This client-focused platform showcases our expertise in Building Management Systems and intelligent building solutions, making it easy for visitors to discover how Boss Controls creates smarter buildings for a more sustainable future. Every element reflects our commitment to clarity, confidence, and innovation, delivering the Boss Controls experience online.

In 2024, Boss Controls unveiled a refreshed brand identity and trademarked logo, along with a new company tagline: Creating smarter buildings for a more sustainable future. This evolution reflects our vision to lead in intelligent building management, supporting innovation, advancing sustainability and delivering tailored, future-ready solutions for our clients. It also strengthens our brand presence in a competitive market, reinforcing who we are and where we are going.

As part of this shift, we restructured our Customer Service function, introducing clearer accountability, stronger cross-team collaboration and improved efficiency. These changes were designed to empower our people, enhance the client experience and support long-term growth.

In 2024, Rob Wood left Boss Controls to pursue new opportunities. As a key part of the business from the early days, Rob played an important role in shaping our technical direction and growth. We thank him for his dedication and contribution over the years and wish him every success in the future.

In 2024, Boss Controls was proud to begin supporting National Energy Action (NEA) following a team-wide vote to choose a charity aligned with our values. NEA works to end fuel poverty across England, Wales, and Northern Ireland, helping people stay warm, safe, and healthy in their homes.

This partnership reflects our commitment to well-being, sustainability, and social responsibility. By supporting NEA, we contribute to global goals such as Good Health and Well-being, Affordable and Clean Energy, and Climate Action, extending the impact of our work beyond buildings and into communities. Together, we aim to build a better, fairer future, one where energy efficiency transforms lives.

In 2023, Sophie Coppeard was appointed as Operations Director, bringing clarity, consistency and drive to our leadership team. With a long-standing connection to Boss Controls, Sophie leads with a passion for aligning people, processes and performance. Her focus on continuous improvement ensures our operations run smoothly and our clients receive the highest level of service. Through collaboration and care, she is helping shape a business that is responsive, efficient and built for long-term success.

We launched our apprenticeship scheme to support the next generation of BMS engineers and strengthen our long-term expertise in smart building technology. Based on the BCIA’s BEMS Controls Engineer Apprenticeship programme, we combine structured training with real-world experience. It reflects our commitment to learning, inclusion and innovation, helping new engineers develop the skills to optimise buildings for efficiency, comfort and sustainability.

In 2022, Richard Dewdney joined the leadership team as Sales Director, bringing over 20 years of experience in Building Management Systems. His background spans engineering, technical support and sales, with a strong focus on wireless and IoT technology. Richard’s arrival strengthened our leadership team and supports our goal of helping more clients across the UK unlock smarter, more sustainable building performance.

We launched a dedicated Research and Development department to drive innovation in smart building controls. One of the first focus areas was real-time analytics, which combines sensor technology, AI, and the Niagara framework to give clients deeper insight into how their buildings perform. This shift from reactive control to predictive optimisation opens up exciting possibilities, from detecting occupancy patterns to fine-tuning energy use automatically, to identifying faults before they impact comfort. It marks the beginning of a smarter, more responsive future for building management.

In 2021, Boss Controls was proud to achieve Trend Technology Partner status, the highest level in the Trend Controls Partner Programme. This recognition reflects our commitment to engineering excellence, customer service and smart building innovation. It confirms that our team is trained to the highest industry standards and consistently delivers high-performance solutions using Trend’s trusted technology.

This milestone was driven by our continued investment in training and our values: we communicate, we empower, we learn. Even during the challenges of a global pandemic, we stayed focused on helping clients achieve better building outcomes, lower energy use and long-term value through intelligent control.

In 2020, Boss Controls achieved full UK-wide coverage, supported by our enhanced Customer Service Hub and Remote Solutions Centre. This expansion allows us to deliver fast and flexible support across all sectors, from healthcare and education to retail, heritage, and commercial estates. By combining local presence with smart, remote capability, we continue to improve building performance, reduce energy use and deliver consistent service across the UK.

Boss Controls launched its Remote Solutions Centre (RSC) at our Horsham HQ to deliver secure, cloud-connected building support across the UK. Built on rigorous testing and partner validation, the RSC provides a comprehensive suite of technical services, including 24/7 alarm monitoring, energy optimisation, and remote diagnostics via secure VPN. It allows us to proactively manage critical systems such as HVAC, air quality, power and access control, improving building performance, reducing engineer callouts, and capturing valuable data to drive smarter, faster decisions. As a result, the RSC has enhanced client satisfaction, cut carbon impact, and strengthened our position as a trusted, future-focused BMS provider.

In 2018, Boss Controls added Distech Controls to our partner portfolio, alongside Trend and Siemens. Distech’s smart building technology allows us to offer flexible, Wi-Fi-enabled systems that support energy savings, comfort and sustainability. This partnership strengthens our ability to tailor solutions to each client and deliver future-ready building control.

In December 2018, we opened our new head office at 51 Bishopric, Horsham. After doubling in size over three years, the move gave us space to grow and a stronger platform to serve national clients. It also reinforced our visibility as a key player in the building controls sector, with support from local leaders Cllr Kate Rowbottom and Cllr Paul Clarke, alongside industry partners including Trend and Distech. Staying in Horsham aligned with our commitment to local investment, while the new office gave us the presence, facilities and brand confidence needed to scale. From this base, we continue to support clients like Coca-Cola, Huawei and the NHS with smart, connected building solutions.

In 2017, Boss Controls became certified under the UK government’s Cyber Essentials Scheme, reinforcing our commitment to data security and resilience. As a business working with leading-edge Building Management System (BMS) technology, we must protect our systems, clients, and operations from cyber threats.

We made the decision not only to safeguard our infrastructure but to give our customers confidence that we meet recognised standards for cybersecurity. At the time, nearly half of all UK businesses reported cyber attacks or breaches with severe financial and operational impacts. Our certification demonstrates that we have essential controls to reduce risk and provide a strong foundation for secure, future-ready solutions.

Following a management buyout, we rebranded to Boss Controls – Building Optimisation Systems and Services – with input from our customers, suppliers and team. The launch included new uniforms, signage and a refreshed website. Horsham District Council’s Chairman, Cllr Christian Mitchell, officially opened the rebrand, praising our contribution to the local economy. It marked a new chapter, rooted in our commitment to smart building control and sustainable growth.

In 2016, we formalised the way we worked by developing a clear set of procedures to support consistent quality across the business. This led to Boss Controls achieving ISO 9001 certification through BM TRADA — a recognised mark of strong management systems. It was a proud milestone that gave clients extra confidence in how we deliver our work, from first enquiry to final handover.

We developed our Corporate Social Responsibility strategy, choosing WWF as our habitat partner and supporting Adélie penguin conservation as a symbol of our environmental commitment. This year also marked the start of our team values; communicate, respect, empower, balance, learn, which continue to guide how we work together and with our clients.

As the team grew, so did the need for more space. We moved to a new office in Horsham Park, giving us room to expand our operations and better support our clients. The new space featured dedicated meeting rooms, a training area for engineers, and a calm, green setting that reflected our focus on thoughtful and sustainable building management.

We became a recognised Niagara 4 Partner, giving us access to one of the most advanced open platforms in the industry. Niagara 4 helps connect and manage different building systems on a single network, making it easier to control energy, improve performance, and future-proof our clients’ buildings. Being an N4 Partner means we can deliver more flexible, integrated solutions across a wide range of technologies.

We gained SafeContractor accreditation as part of our commitment to maintaining high standards in health and safety. For clients, it means added peace of mind — knowing our team meets strict safety requirements when working on-site, whether we’re installing, maintaining or optimising BMS controls. It’s another way we show that safety, reliability and professionalism go hand in hand.

In 2013, we started implementing the quality procedures that would form the backbone of our future growth. It was a turning point in how we worked, as we created clear systems to support consistency, accountability, and improvement across every part of the business. These early steps laid the groundwork for our ISO 9001 certification, which we later achieved in 2017.

In 2013, we became a Siemens Partner, adding to our growing expertise in smart building technologies. Siemens building management systems are known for their flexibility and energy-saving capabilities. This partnership enabled us to offer clients even more tailored solutions, helping them run their buildings efficiently and sustainably.

In 2013, we moved into its new home at The Courtyard, 30 Worthing Road. The new space offered a peaceful, professional setting close to the centre of Horsham.

In 2012, we became an official Trend Systems Integrator, joining a respected network of building controls specialists across the UK. This formal recognition marked a turning point in our growth. It acknowledged our capability not just to supply Trend systems, but to design, install, and support them with technical precision. As a certified Systems Integrator, we gained access to Trend’s full suite of engineering tools, in-depth training, and priority technical support. This helped us deliver smarter energy and building management systems, strengthening our ability to serve clients looking to optimise efficiency, reduce carbon output, and future-proof their buildings.

Rob Wood joined us in 2011 as Technical Lead and soon became Technical Director, helping to build and guide the engineering side of the business during its early growth. He looked after everything, from energy management and system optimisation to training the team, developing new ideas, and implementing better processes. Before joining us, Rob had worked at Trend Controls, starting in the field and later moving into their training department, where he helped shape new courses for engineers. His calm approach, hands-on experience, and natural ability to bring out the best in others made a lasting difference to the business.

Boss Controls was founded as Carrob Controls in 2010 with a belief that Building Management Systems could be done better. From the outset, we aimed to add real value by improving how buildings are managed and experienced. To redefine the future of living and working spaces by delivering cutting-edge Building Management Systems (BMS) that ensure unparalleled efficiency, comfort, and sustainability.